Our Terms & Policies

SecurUs may collect personal information about you directly from you, from other Members or Neighbours, through technology that automatically collects information from your device, and from third parties. 

A. Personal information we may collect from you

• Name, address, contact information. When you join SecurUs, you provide your name, email, home address, mobile phone number and whether you own the property at which you reside. If you’re joining as a Neighbour, we’ll verify your home address by asking you to upload a utility bill, mobile phone bill, bank statement or property tax document. We do not scan this document for information other than your address, we do not store the data, and we delete it promptly once our confirmation is complete.
• Profile, interests, and recommendations. You may share details about yourself in your profile, including your age, interests, skills, your photo, gender, race or ethnicity, information about your household, and biographical information. When you follow a topic, join a group, or RSVP to an event, you are sharing information about your interests. You may also share information about local businesses in the form of a recommendation, review, rating or comment.
• Posts, comments and messages. SecurUs enables community safety by allowing people to post factual content, and comment on Neighbours’ posts. Your posts may include text, images, photos, videos, tags of people or places, polls or events, but not assumptions or opinions. You may also send direct messages to Neighbours that include text, images, photos, or videos. What you post, comment or message may imply your political views or other opinions, and is available to other Members and Neighbours, regardless of its sensitivity. All posts, comments and messages must abide by the Terms of Use. Note, SecurUs does not generally review content you post or share, however Neighbours can report these to their Neighbourhood Ambassador (NSA) if they find them objectionable, or if they do not abide by the Terms of Use  – please see “How does SecurUs use my personal information?” for more details.
• Personal information about others. If you provide personal information about another individual, including to verify an address, invite a new Member or share information about an incident, SecurUs understands from your action that you have that person’s consent to do so.
• Trusted Emergency Contact. If you choose to use our Check-In-With-Me (CIWM) or Safety Alert personal safety features, you will provide, with their consent, contact information for your emergency contact or next of kin (“Trusted Emergency Contact”). We will confirm with them that they agree to act in this capacity.
• Purchase data. When you make a purchase from SecurUs marketplace, we’ll record that to better understand your security profile and consider complementary products and services to recommend to you.
• Location. SecurUs confirms your live location at regular intervals for the purpose of providing location-based alerts and to support the CIWM and Safety Alert personal safety features. We do not use your location for any other purpose. You may add your location to a post and, if you use CIWM or Safety Alert, we will access your device’s precise geolocation and recent location to share with your Trusted Emergency Contact (only available if they are a Member or Neighbour).  
• Images, photos, and videos. If you include a photo or video in your post, comment or message, DO NOT INCLUDE IMAGES OF CHILDREN OR BYSTANDERS. You give permission for our Services to collect images, photos, videos, and other information from your device’s camera and photo library. For example, when you include an image in your post, this file may include metadata with details of how, when, where and by whom the file was created. This data may be accessible to Members, Neighbours or anyone at SecurUs who may need to access this information.
• Additional Information. From time to time, we may ask you for additional information about you, your home, your vehicle, and your security practices, products and services to help us provide customized safety considerations and updates (for example, based on make of vehicle), and recommend complementary safety and security practices, products and services.

B. Personal information we may collect from your browser or device

SecurUs, our service providers, and partners collect technical information when you use SecurUs, engage with our partners, or interact with SecurUs’ or our partners’ marketing communications, including:

• Device. Data collected may include manufacturer, model, operating system and version, IP address, unique identifiers (including identifiers used for advertising purposes) and device settings. Your device and software settings affect what information is available to us.
• Online activity. Data collected may include the date, time and duration of your visit, the browser or app version you use (and its settings), the URLs you came from and went to, and how you used SecurUs - which links or features you viewed or accessed, or how you interacted with our emails and other messages. 
• Some of the data collection described above is facilitated by cookies and similar technologies. Cookies are small pieces of text stored on your device that help us authenticate you and remember information about your visit. We also may use cookies and other technologies such as pixel tags and Google Analytics to track activities on the app, which helps us understand how Members and Neighbours navigate the app and engage with it (these do not personally identify Members or Neighbours). 

C. Personal information we may collect from third parties and public sources

We may collect information about you from third parties (such as partners or service providers) and public sources. For example:

• Partners who engage with our Members and Neighbours may share information about them and their households with SecurUs for advertising, analytics, personalization, and measurement purposes.
• Advertisers may provide information about their customers, prospects and target audiences to help us customize advertising and measure the performance of their advertisements.
• When we collect information such as law enforcement incident reporting (which allows us to post meaningful content on the app), this information may directly or indirectly identify a Member or Neighbour.

D. Personal Information we may collect about others

If you have not registered to use SecurUs, your information may still be collected if provided by a Neighbour through a post or comment, through appointment as a Trusted Emergency Contact, via an invitation to join SecurUs, or other means. By accepting a Neighbour’s request to be their Trusted Emergency Contact, you consent to SecurUs using your personal information for that purpose. 

People who have not registered to use SecurUs may still contact us at support@mysecurus.ca to understand what information we hold about them, and to have it corrected or removed.

From time to time, we may invite people to join SecurUs. This can include non-resident owners, household residents, Trusted Emergency Contacts and others.

Additionally, we may gather information about others from our third party partners and advertisers, which we may use to invite them to join SecurUs.

 A. To provide the SecurUs virtual neighbourhood

In operating SecurUs, we use personal information to:

• Confirm home address for new Members and Neighbours; 
• Populate Member and Neighbour profiles and personalize your experience;
• Create neighbourhoods, recommend new neighbourhoods, alert you to relevant incidents and updates and improve SecurUs functionality;
• Make you aware of group and neighbourhood topics, resources, businesses, offers, products and services that may interest you;
• Understand trends, usage and other statistics, insights and demographic data relating to SecurUs Members, Neighbours and neighbourhoods;
• Communicate with you about SecurUs, including via announcements, updates, security alerts, and support messages via email, notifications, and text messages; and
• Connect with you through surveys, questionnaires or requests for a testimonial. 

SecurUs also allows Neighbours to chat with other Neighbours in the same neighbourhood so that they can share relevant information, just like in real life. This is an important way to promote community safety and awareness, and it is a necessary element of SecurUs.

B. With your consent

We may also use personal information for purposes to which you consent, such as determining your geolocation if you wish to use the CIWM or Safety Alert personal safety features; and to send you materials or relevant promotional communications.

C. To address objectional content

SecurUs is a respectful, welcoming and non-political platform and it only works when Neighbours abide by the Terms of Use. To protect our communities, Neighbours can report content they find objectionable or that may violate the Terms of Use (whether that content is in a post, comment or message) to their NSA, who will assess the issue and may remove the content. Any such decision will be recorded on the authoring Neighbour’s profile but will not be used for any other purpose. 

The NSA may engage the SecurUs team for support, and SecurUs may suspend the Neighbour from the platform. The content in question will be accessed only by those SecurUs personnel who have a direct need to know to address the issue.

D. For fraud detection, prevention and investigation, and other legal purposes

We may use your personal information to protect you and us from fraud and other abuse:

• To detect, prevent and investigate fraud, spam, abuse, security incidents, and other harmful, unauthorized, unethical, illegal, or objectionable activity or content;
• To conduct security investigations, audits, and risk assessments;
• To comply with our legal obligations; and
• To confirm or authenticate information or identification.

E. For marketing

We use personal information to share and improve offers from our third party partners:

• To customize offers and marketing content that may interest you;
• To measure the effectiveness of advertising;
• To send you promotional messages, or show you marketing content that may interest you; and
• To invite you to participate in events or other relevant activities.

F. To generate Insights

We create aggregated, de-identified and anonymous data from personal information, by removing identifying data elements so that it does not link to an individual. We may use this data and share it with third parties for lawful business purposes, including to analyze and improve SecurUs’ functionality, understand neighbourhood characteristics and promote SecurUs.

We share personal information to provide the virtual neighbourhood to you.

A. CIWM and Safety Alert personal safety features

When you trigger a CIWM or Safety alert, we share your location with your Trusted Emergency Contact, as long as they are a registered Member or Neighbour. If they are concerned about you, they may choose to contact law enforcement and share this information.

B. Legally required sharing

We may retain and share your personal information with law enforcement, government authorities, and others if we believe it is reasonably necessary to: (i) respond to a valid legal request; (ii) detect, investigate, prevent, and address fraud and other unauthorized, illegal activity, security, or technical issues; (iii) protect our or others’ rights, property, or safety; (iv) enforce our Terms of Use or any other agreements we have with you; (v) prevent physical injury or other harm to any person or entity, including you and members of the general public. 

C. Marketing

If you view, click on, or reply to an offer or promotion, we may share your reply and limited information about you with the advertiser. Additionally, we may log and share your interaction with online advertisements, for example to measure their effectiveness.

Our Services are supported in part by advertising. With your consent, our advertising partners use cookies and similar technologies to collect information about our Members and Neighbours and their devices on SecurUs and other online services. Where allowed by law, we may share certain personal information, such as hashed emails and advertising identifiers, with partners that help serve targeted online advertising to those Members, Neighbours or to similar audiences. Our advertising partners may be able to associate this information with you based on other information they have about you and may then use the information they collect to provide customized advertisements as well as on different websites and services, and to measure their effectiveness.

D. Third party partner product and service offerings

SecurUs works with reputable local and national third party partners who provide special offers, discounts and other benefits relating to personal and home safety products and services. Offers for products and services may be integrated into SecurUs, or we may provide links to other websites or apps. To provide meaningful and relevant offers to you, we may share limited personal information with these third parties, such as your neighbourhood or postal code, the topic you are viewing or had viewed in the past, or a search query. When you engage with one of these offers, we may share additional information with the third party partner, including providing certain profile information to facilitate the engagement. If you engage with third party partners through SecurUs, they may share with us some of your personal information to allow us to monitor, coordinate, assess, and improve our functionality. These partners will use, share and protect your information according to their own privacy policies and practices.

E. Service Providers supporting SecurUs

We may also share personal information with service providers and/or data processors to help us operate SecurUs, all of whom are contractually bound to use personal information only to provide their services to us, to protect it as we would, and to delete it once no longer required. 

F. Payment processors

Any payment card information you use to make a purchase through the SecurUs Safety Marketplace is collected and processed directly by our and your respective payment processor, and that data is governed by their privacy policies and practices. 

We use technical and organizational measures intended to keep your data secure, however, the internet is not a fully secure environment, and we cannot guarantee that personal information won’t be intercepted or improperly accessed. Please keep your log-in details safe and do not share them with anyone.

The Services operate with appropriate security safeguards including an isolated production environment, least-privilege access, encryption, multi-factor authentication, and restricted and monitored database access. 

SecurUs stores and processes all personal information on servers located in Canada.

We retain personal information for as long as necessary to provide the Services and in accordance with our retention and deletion policy. We retain your personal information even after you are no longer a SecurUs user to comply with our legal or regulatory obligations, to resolve disputes or defend against legal claims, and to enforce our Terms of Use.

  Whether you are a Member, Neighbour or a person not registered with Securus, you have a right to access and correct your personal information and may do so by contacting us at support@mysecurus.ca.

If you have any concerns or questions, please contact us at support@mysecurus.ca. Privacy is an important part of SecurUs’ personal and home safety commitment to our communities.

YOU ARE AWARE THAT CAPTURING AND UPLOADING CONTENT ABOUT INCIDENTS MAY INVOLVE RISKS. FURTHER, YOU ACKNOWLEDGE AND ASSUME THESE RISKS AND YOU AGREE THAT YOU HAVE ELECTED, VOLUNTARILY, TO ENGAGE IN SUCH ACTIVITIES. YOU REPRESENT AND WARRANT THAT: 

     (A) YOU UNDERSTAND AND APPRECIATE THE RISKS ASSOCIATED WITH YOUR ACTIVITIES; 

     (B) YOU UNDERSTAND THAT:

               (I) YOU SHOULD NOT TRAVEL TO OR REMAIN IN ANY AREA WHERE A CRIME OR OTHER 

                        DANGEROUS SITUATION IS OCCURRING OR HAS OCCURRED; 

               (II)   SECURUS HAS NO RIGHT OR ABILITY TO DIRECT THE MANNER IN WHICH YOU GATHER 

                       CONTENT; AND

              (III) YOUR CONTENT WILL BE AVAILABLE TO THE USERS AND NEIGHBOURHOODS IMPACTED BY   

                        THE  INCIDENT;

     (C) YOU ARE RESPONSIBLE FOR ANY INJURIES OR OTHER DAMAGE SUFFERED BY YOU OR TO YOUR 

                PROPERTY AND WILL NOT BE COMPENSATED BY SECURUS, AND SECURUS SHALL NOT BE 

                LIABLE TO YOU OR OTHERS IN ANY WAY FOR SUCH LOSS OR DAMAGE; AND

     (D)     YOU WILL NOT INCITE, ENCOURAGE, PROMOTE CAUSE, OR ENGAGE IN ANY DISCRIMINATORY, 

                HATEFUL, DANGEROUS, HAZARDOUS, ILLEGAL, HARMFUL, OR OTHERWISE UNSAFE ACTIVITY

                IN CONNECTION WITH YOUR USE OF THE SERVICES OR IN AN EFFORT TO OBTAIN OR 

                PROVIDE CONTENT.

YOU FURTHER AGREE AND ACKNOWLEDGE THAT THE APP IS NOT A SUBSITUTE FOR EMERGENCY SERVICES SUCH AS 911 OR THE POLICE DEPARTMENT. THE CHECK-IN-WITH-ME AND SAFETY ALERT PERSONAL SAFETY FEATURES ONLY NOTIFY YOUR TWO PRIORITIZED TRUSTED EMERGENCY CONTACTS.

 a. Services. The Terms govern your rights and responsibilities related to SecurUs’ services including 

      all of our websites, domains, apps, products, services, features and marketing campaigns, as             

      well as related Content (the “Services”), which include:  

          i. SecurUs mobile application, including all related software, website(s), updates, content or 

              other documentation (the “App”); 

        ii. Check-In-With-Me/Safety Alert personal safety features; 

       iii. SecurUs Premium Services (“SecurUs Premium”); 

       iv. SecurUs Safety Marketplace; and 

        v. Safety and Community Resources.  

b. Terms. By using and/or accessing the Services, you acknowledge and agree that you have read, 

     understand, and agree to be bound by the Terms as a legally binding contract with SecurUs. The 

     Services are only provided to you if, and you represent that:  (i) you are at least 14 years old; (ii) you 

     are of sound mind and can otherwise form a binding contract with SecurUs; (iii) you are not a 

     person barred from receiving or using the Services under any applicable laws; (iv) we have not 

     previously disabled your account for breach of the Terms; and/or (v) you reside in the geographic 

     region to which the Services are directed. 

c.  Applicable Laws. You may use and access the Services only in compliance with the Terms and 

     all applicable local, provincial, federal laws, rules, and regulations. We reserve the right to deny 

     access to the Services by any person, household, or legal entity at any time and for any reason in 

     our absolute discretion. 

d. Devices and Networks. You must provide all equipment, networks and operating systems that are 

     compatible with the Services. We do not guarantee that the Services can be accessed through, or 

     will be compatible with, all devices and networks and operating systems. You understand that your 

     access to and use of the Services may be limited by your network provider or by the capabilities of 

     your device. If your device or network is incompatible, inoperative, interrupted, circumvented or 

     otherwise compromised, or in airplane mode or similar modes without connectivity, no data will be 

     received by the Services, and they may not be available. You are solely responsible for any fees, 

     including internet connection or mobile fees, that you incur when accessing or using the Services.  

e. Device Settings. To use the Services effectively, you must enable your mobile device to: 

          i. Receive push notifications from the App;  

         ii. Permit the App to access the camera and microphone; 

        iii. Permit the App to access your location (even when the App is not open). For example, this 

              is necessary for the Services to deliver push notifications to users within a certain radius of a 

              reported incident.  

   If you do not enable your mobile device accordingly (including enabling any additional features or    

   functions that SecurUs elects to make mandatory for use of the App), the App will not function 

   effectively on your device, and you will not be able to access or use all the Services as they are 

   intended to work. 

f. Updates. The Services are always evolving, and their form, nature and functionality may change 

    from time to time, and we may make improvements, fixes, patches, and corrections without      

    prior notice to users. In addition, SecurUs may stop (permanently or temporarily) providing the 

    Services (or any features or functionality) and may not be able to provide prior notice. Based on 

     your device settings, when your device is connected to the internet, the application will 

     automatically install all available updates, or you may be prompted to install available updates. 

     You should install updates, and you acknowledge that the Services may not function properly if 

     you do not. You may need to update third-party software from time to time in order to use 

     the Services.  

g. Service Tiers. When you join SecurUs, you can choose your level of participation: 

          i. Neighbour. When you register for our Neighbourhood Services relating to your primary 

              residence, you become a “Neighbour.” You must provide proof of address and status of 

              residence (that is, owner, tenant, or household resident) so that SecurUs can validate your 

              inclusion in the appropriate neighbourhood group. Neighbours are entitled to access incident 

              alerts, the SecurUs Safety Marketplace, one-time use of Check-in-With-Me (CIWM) and Safety 

              Alert personal safety features, safety and community resources, chat and social media feeds, 

              and neighbourhood-specific updates and resources. 

         ii. Member. If you choose not to register for our Neighbourhood Services, you may still be able to 

              access certain aspects of the Services available to you as a “Member.” To register, you must 

              provide accurate and complete information. Members are entitled to access incident alerts, the 

              SecurUs Safety Marketplace, one-time use of CIWM and Safety Alert personal  

              safety features, and safety and community resources. As a Member, you will not be able 

              to access Neighbourhood-specific updates or resources, chat, or social media feeds.   

        iii. SecurUs Premium Benefits. Members and Neighbours can subscribe for unlimited use of 

              CIWM and Safety Alert personal safety features and are eligible for special offers in the 

              SecurUs Safety Marketplace. 

         iv. Remote Neighbourhood. You may also register as a Remote Neighbourhood Member which 

              enables you to access certain aspects of the Services for a neighbourhood that is not related to 

              your primary residence. This allows you to monitor activity in a Neighbourhood in which you 

              have a legitimate interest (where your parents or children reside, or where you own a property). 

             You must provide either: (i) proof of address, if you own a home in the remote neighbourhood,  

             or (ii) consent from the registered Neighbour you align yourself to within the neighbourhood.  

             While we do not limit the number of validated Remote Neighbourhood Memberships you may 

             have, each one will require a SecurUs Remote Neighbourhood subscription fee. 

h. Invalid Information. For all Services Tiers, we reserve the right to reject and terminate any 

     neighbourhood representations with false or inaccurate registration or that may otherwise violate 

     the Terms. 

i. Neighbourhood Status. When you join SecurUs, you will be prompted to join your neighbourhood 

     if it already exists. It does not yet exist, you will be prompted to become a Neighbourhood 

     Ambassador (NSA), establish the boundaries, name and images of your neighbourhood and        

     acknowledge your duties as an NSA (see Section 3(m) and 6 of the Terms, and the Community 

     Guidelines. If you  elect not to become an NSA, you will remain a pending user and receive an   

     invitation to join once an NSA has established your specific Neighbourhood Group. 

j. Promotions. Any sweepstakes, contests, raffles, games, or similar opportunities through and as part 

    of the Services may have additional terms and conditions.  If you participate in any of these, please 

    carefully review any promotion-specific rules. If and to the extent of a conflict between this 

    Agreement and the promotion rules, the promotion rules will govern. 

k. Third Parties. The Services may contain links to third-party websites, advertisers, services, special 

     offers, or other events or activities that are not owned or controlled by SecurUs. We do not endorse 

    or assume any responsibility for any such websites, information, products or services, and your use 

    of, access to or reliance on any of them is at your own risk without any liability assumed by 

    SecurUs.  SecurUs may not warn you that you are leaving the Services and are subject to the   

    terms and condition of another website not under our control.  

 a. License. Subject to your full and ongoing compliance with the Terms and all applicable guidelines and policies, SecurUs hereby grants you a limited, non-exclusive, non-transferable, non-sublicensable, and freely revocable license to access and use the Services as provided herein. This license is not a sale of the Services or any portion thereof, and SecurUs retains all right, title, and interest in the Services and all copies thereof.

b. Permitted Activities. You may:

          i. Use the Services solely for personal use; and

         ii. Use, access, search, interact with, post Content (defined below) or otherwise make use of the 

                Services only for the purposes for which they are provided and by the means we make available 

                (such as our website, apps, and APIs), and in each case subject to any additional terms we 

                provide governing their permitted uses.

c. Prohibited Activities. You may not:

           i. Use the Services for any commercial purpose, including sending any unsolicited or unauthorized 

               advertising, promotional materials, email, junk mail, spam, chain letters, or other 

               commercial solicitation;

          ii. License, sell, transfer, assign, distribute, host, or otherwise commercially exploit the Services or 

                Content;

         iii. Use any meta tags or other hidden text or metadata utilizing a SecurUs trademark, logo, URL, or 

                product name;

         iv. Use, display, mirror, or frame the Services or any individual element therein, SecurUs’ name, any 

                SecurUs trademark, logo, or other proprietary information, or the layout and design of any page 

                or form contained on a page;

         v. Use the Services or Content that you did not post, or any portion thereof, for any editorial or 

                commercial purpose or for the benefit of any third party or in any manner not permitted by 

                the Terms;

         vi. Collect, submit, share, or store any personal information of another user, by electronic means or 

                otherwise, without their explicit consent;

        vii. Access or use the Services in any unlawful or unanticipated manner, or violate any applicable 

                law, rule, or regulation; 

        viii. Use the Services in any way to share, discuss, reference or solicit Child Sexual Abuse Material 

                (CSAM) or Child Sexual Abuse and Exploitation (CSAM), or in any way endanger, harm or

                threaten   a child, including soliciting, promoting or engaging in inappropriate interactions; 

                child grooming, sexualization of a minor, sextortion or trafficking; or

         ix. Violate the Community Guidelines or engage in any activity that is a violation of the Terms (such 

                as inciting, encouraging, causing, or engaging in any dangerous, hazardous, illegal, or 

                otherwise unsafe activity in connection with your use of the Services).

d. Credentials. You are responsible to safeguard the mobile telephone number, username, account login information or other credentials or authentication methods that enable you to access the Services, and you are responsible for any unauthorized access to and/or use of your account. SecurUs is not liable for any loss or damage arising from unauthorized access to your account. You must notify us immediately at support@mySecurUs.ca if you suspect or become aware of any unauthorized access to or use of your account.

e. Content: You can share information in SecurUs in certain areas via posting, publishing, submitting, uploading, transmitting, commenting, reacting to or replying to a comment (“Sharing”), or via direct chat message, which can include facts, materials, conversations, profile photos, profile information, incident details, photos, images or video footage, questions, recommendations, feedback on the Services or other information (“Content”).  Content must not include assumptions or opinions, except for feedback on the Services.

f. Permission. By Sharing Content, you represent and warrant that:

           i. You are the creator and owner of your Content; 

          ii. You have applicable privacy consents to share any personal information in the Content, or a 

                valid exemption therefrom, or the Content is not subject to privacy requirements; and

         iii. You have all the licenses, rights, consents, power, permissions and authority necessary to grant 

                the license to SecurUs described below and to authorize SecurUs to exercise such license.

If you do not have the rights and license to Share Content for such use, you may be subject to liability to those third parties as well as indemnifying SecurUs for any third party claims against it.

g. Content License. By Sharing Content, you grant SecurUs a worldwide, unlimited, non-exclusive, transferable, perpetual, unconditional, irrevocable, assignable, fully sublicensable (through multiple tiers), royalty-free, non-compensable license to host, use, copy, reproduce, exploit, create derivative works based on, process, adapt, modify, publish, transmit, display, list information regarding and distribute such Content in any and all media or distribution methods, in its sole discretion, and to make Content available to other individuals or organizations, or individuals, for any purpose. You also hereby grant each user of the Services a non-exclusive license to access your Content through the Services and to use, reproduce, distribute, display, and Share such Content as permitted through the functionality of the Services and under the Terms. As between SecurUs and you, and subject to the license granted to SecurUs herein, you retain all other right, title, and interest in and to your Content; provided, however, that you will not enter into any agreement with a third party for any of your Content that conflicts with the Terms or limits SecurUs’ license to the Content. 

h. Content Responsibility. All Content transmitted to or through the Services is the sole responsibility of the user who originated or captured such Content. We do not monitor or control the Content available via the Services, and we cannot and do not assume any responsibility for such Content. Any use or reliance on any Content on the Services or obtained by you through the Services is at your sole risk and you are responsible for any Content you Share or otherwise make available through the Services, and for any consequences thereof, including the use of your Content by other users and any third parties. Under no circumstances does SecurUs bear any liability under contract, statute or tort for any loss or damage, including emotional distress, arising therefrom.

i. No Endorsement. SecurUs does not endorse, support, represent, or guarantee the completeness, truthfulness, accuracy, or reliability of any Content on the Services. You understand that, by using the Services, you may be exposed to Content that might be offensive, harmful, inaccurate, or otherwise inappropriate, or in some cases Content that is mislabeled or is otherwise deceptive, objectionable, or difficult to view. The nature of the Services is to make available information (potentially relating to criminal or dangerous activities or incidents) that some may find offensive, upsetting, triggering, or otherwise react strongly to. Each user must evaluate, and bear all risks associated with, the use of the Services and access to any Content, including any reliance on the accuracy, completeness, or usefulness of such Content. 

j. Content Modification. We (including our sublicensees) may modify or adapt your Content for any reason in our sole discretion, including as we deem necessary to transmit, display, or distribute it over any and all media and/or make changes to your Content as necessary to conform and adapt it to any requirements or limitations of any networks, devices, services, or media. We will use reasonable efforts not to intentionally alter the meaning or context of the Content in doing so. We also have the right to do any of the foregoing with respect to any derivative works that we make (or that others might make with our permission) in respect of the Content.

k. Content Guidelines. We always reserve the right (but expressly disclaim any obligation) to proactively moderate and remove any Content and to suspend and/or terminate your use of the Services without notice or liability to you. You shall not provide Content that: 

           i. Impersonates another person or entity in a manner that does or is intended to mislead, confuse, 

                or deceive;

          ii. Promotes discrimination, hatred, or harm against any individual or group;

         iii. Is defamatory, libelous, pornographic, or intentionally or gratuitously vulgar or offensive; 

         iv. Is harassing, bullying, abusive, constitutes spam, or is otherwise inconsistent with the purposes 

               for which SecurUs makes the Services available; 

          v. References or implies in any way child sexual abuse or exploitation;

         vi. Simulates or portrays an untrue incident or set of facts, or falsely accuses any person or group;

        vii. Infringes, misappropriates, or violates the rights of a third party; 

       viii. Offers assumptions or opinions rather than facts; or

         ix. Contravenes the Terms or applicable laws in any respect.

We may limit the distribution of or remove Content that we determine violates the Terms. We can remove Content or suspend your account, if you violate our Content Guidelines or the Terms, or otherwise engage in behaviour that we think may harm SecurUs, a neighborhood, any user or a child. 

l. Child Safety. Members and Neighbours must notify us immediately at support@mySecurUs.ca upon suspecting or becoming aware of any CSAM or CSAE. When we become aware of such, we remove it immediately, suspend the Member or Neighbour’s account, and report it to https://www.cybertip.ca/en/.

m. Content Moderation. Content is moderated by an NSA who resides in the neighbourhood. The NSA account has additional features to support the neighbourhood, including moderation tools. NSAS ARE NOT AGENTS OF SECURUS AND WE ARE NOT RESPONSIBLE FOR THE ACTIONS THEY MAY TAKE WHILE USING THESE ACCOUNT FEATURES. We reserve the right to overturn any action taken by an NSA if we, in our sole discretion, believe that such action is not in the interest of SecurUs. We reserve the right to revoke or limit an NSA’s access to these tools at any time, with or without notice, for any reason, including for a breach of the Terms or any relevant policies or guidelines.  

n. NSA Guidelines. If you are an NSA who has access to these additional account features, including moderation tools, then:

           i. You agree that you are taking all actions related to community moderation on a volunteer basis 

                and are not an employee, contractor or agent of SecurUs;

          ii. You may not represent that you are authorized to act on behalf of SecurUs;

         iii. You may not enter into any agreement with a third party on behalf of SecurUs;

         iv. You will act in good faith, objectively, fairly, respectfully and will not discriminate on any 

                 prohibited ground;

          v. You may not perform moderation actions in return for any form of compensation, consideration, 

                gift, or favour from anyone; 

         vi. You will notify us immediately at support@mySecurUs.ca upon suspecting or becoming aware of 

                any CSAM or CSAE, and

        vii. If you have access to any non-public information through these account features, then you will 

                use such information only for the purposes of, and to the extent required for your role.

o. User Interactions. YOU ARE SOLELY RESPONSIBLE FOR ALL OF YOUR ACTIONS, BEHAVIORS, COMMUNICATIONS, AND INTERACTIONS WITH OTHER USERS. SecurUs does not interview, run background checks on, monitor, supervise, direct, or control users, or verify any of their Content, and has no responsibility in respect of any correspondence, interaction, transaction, or dispute between or among users. To the maximum extent permitted by law, you release SecurUs from losses, liabilities, claims, demands, and damages (direct and indirect) of every kind and nature, known and unknown, arising out of or in any way connected with any dispute between or among users.

p. Invitations. Through the Services you can invite individuals to join SecurUs. You agree and acknowledge that you are sending such invitations and not SecurUs. We do not retain the information you provide about your invitee. We will offer Trusted Emergency Contacts the opportunity to join SecurUs when we confirm their agreement to act in that capacity.

q. Legal Requirements. We also reserve the right to access, read, alter, preserve, retain, and disclose any Content or other information as we reasonably believe is necessary to (i) satisfy any applicable law, regulation, legal process, or governmental request; (ii) enforce the Terms, including investigation of potential violations hereof; (iii) detect, prevent, or otherwise address fraud, security, or technical issues; (iv) respond to user support requests; or (v) protect the rights, property, or safety and security of SecurUs and its partners, licensees, users, and the public.

r. Security Prohibitions. Without limiting any other restrictions in the Terms, you shall not, and shall not attempt to, and shall not allow, enable, encourage, or facilitate any other person to:

           i. Attempt any unauthorized access to or search any part of the Services, including the accounts of 

                other users, or download Content from the Services, using any engine, software, tool, agent, 

               device, or other mechanism or automation (including spiders, robots, crawlers, data mining 

               tools, or the like) other than the software and/or search agents provided by SecurUs or other 

               generally available third-party web browsers; 

          ii. Access, tamper with or use non-public areas of the Services, SecurUs’ computer systems, or the 

                technical delivery systems of SecurUs’ providers; 

         iii. Probe, scan, or test the vulnerability of our systems, networks or Services, or breach or 

                circumvent any security or authentication measure; 

          iv. Forge any TCP/IP packet header or any part of the header information in any email or posting, or 

                in any way use the Services to send altered, deceptive, or false source- or location-

                identifying information;

           v. Interfere with, disrupt or damage the Services or the access of any user, host, or network, 

                including instigating a denial of service attack, distributing a virus, overloading, flooding,  

                spamming, spoofing, mail-bombing the Services, or by scripting Content in such a manner as to 

               interfere with or create an undue burden on the Services;

          vi. Access or search the Services by any means (automated or otherwise) other than through any 

                then-currently available, published interfaces that are provided by SecurUs (and only pursuant 

                to any applicable terms and conditions);

         vii. Develop, support or use software, devices, scripts, robots, or any other means or processes 

                (including crawlers, browser plugins, and add-ons or any other technology) to scrape the 

                Services or otherwise copy profiles and other data from the Services, including for inclusion in or 

                to train large language models or other artificial intelligence technology;

        viii. Modify, prepare derivative works of, decipher, disassemble, decompile, reverse engineer, or 

                circumvent any security or authentication measures of any part of the Services or Content, or 

                access the Services or Content to build a similar or competitive website, product, or service;

          ix. Avoid, bypass, remove, deactivate, impair, descramble, or otherwise circumvent any 

                technological measure implemented by SecurUs or any of SecurUs’ providers or any other third 

                party (including another user) to protect the Services or Content; or

           x. Conduct facial recognition or matching, or other biometric analysis of Content.

SecurUs offers Check-In-With-Me (CIWM) and Safety Alert personal safety features designed for Neighbours to communicate with two to five designated emergency contacts (“Trusted Emergency Contacts”). NEIGHBOURS ARE RESPONSIBLE FOR APPOINTING TRUSTED EMERGENCY CONTACTS WHO ARE CAPABLE OF RECEIVING AND RESPONDING TO SECURUS NOTIFICATIONS, AND FOR PRIORITIZING WHICH TWO WILL BE CONTACTED AT ANY GIVEN TIME. A MINIMUM OF TWO AND MAXIMUM OF FIVE TRUSTED EMERGENCY CONTACTS MUST ACCEPT THIS DESIGNATION.  SECURUS DOES NOT MONITOR CIWM OR SAFETY ALERTS, DOES NOT PROVIDE MONITORING SERVICES, DOES NOT GUARANTEE THE SAFETY OF ANY PERSON AND IS NOT RESPONSIBLE OR LIABLE FOR ANY HARM, LOSS OR DAMAGES (INCLUDING MENTAL OR EMOTIONAL DISTRESS, INJURY OR DEATH) THAT RESULT FROM USE OF EITHER FEATURE OR FROM THEIR FAILURE TO ACT AS INTENDED FOR ANY REASON, WHETHER THE CAUSE IS LISTED IN THIS AGREEMENT OR NOT. SECURUS’ SOLE RESPONSIBILITY FOR THE SAFETY OF THE MEMBER OR NEIGHBOUR IS TO SEND A COMMUNICATION TO THEIR TWO PRIORITIZED TRUSTED EMERGENCY CONTACTS. YOU AGREE THAT SECURUS DOES NOT ENSURE OR CONFIRM THAT THE NOTIFICATION HAS BEEN RECEIVED OR READ BY THE TRUSTED EMERGENCY CONTACTS AND IS NOT RESPONSIBLE FOR THE PROMPTNESS. SUFFICIENCY OR ADEQUACY OF A TRUSTED EMERGENCY CONTACT’S RESPONSE. YOU AGREE THAT TRUSTED EMERGENCY CONTACTS HAVE BEEN DESIGNATED BY YOU AND ARE NOT AGENTS OR REPRESENTATIVES OF SECURUS. 

WE CANNOT GUARANTEE THAT YOU WILL BE ABLE TO CONNECT TO YOUR TRUSTED EMERGENCY CONTACTS OR TO MAINTAIN A CONNECTION ONCE ESTABLISHED. CIWM AND SAFETY ALERT FEATURES RELY ON WI-FI OR CELLULAR NETWORK AVAILABILITY TO FUNCTION, AND MAY NOT WORK PROPERLY OR AT ALL IF YOU HAVE NOT ESTABLISHED CONNECTIVITY OR ARE OUTSIDE THE RANGE OF THE NETWORK OR THERE IS NETWORK DISRUPTION OR INTERFERENCE FOR ANY REASON. WE ARE NOT LIABLE FOR INADEQUATE NETWORK CONNECTIVITY OR IF THE APP DOES NOT FUNCTION DUE TO UNFORESEEN CIRCUMSTANCES. THESE FEATURES WILL NOT WORK PROPERLY IF YOU HAVE NOT GIVEN PERMISSION TO TRACK YOUR LOCATION. 

SECURUS WILL ONLY NOTIFY THE TWO TRUSTED EMERGENCY CONTACTS YOU HAVE PRIORITIZED, AND NOT ANY OTHERS WHO MAY BE APPOINTED. 

CALL 911 OR YOUR TRUSTED EMERGENCY CONTACTS DIRECTLY IF THERE IS ANY PROBLEM OR DELAY. 

a. CIWM. This personal safety feature allows a Member or Neighbour to set a time to be contacted by 

     SecurUs. Once SecurUs has sent the check in prompt:  

          i. The Member or Neighbour can advise that they are safe, and the CIWM is closed;  

         ii. The Member of Neighbour can respond that they are not safe, and SecurUs will notify their two 

              prioritized Trusted Emergency Contacts via the App, text message, and email; or 

       iii. The Member or Neighbour may fail to respond. After 10 minutes, SecurUs will send a second 

             check-in prompt asking them to respond within 5 minutes. If there is no response, SecurUs will 

             notify their two prioritized Trusted Emergency Contacts via the app, text message, and email. 

b. Safety Alert. This personal safety feature enables a user to tell SecurUs to send an alert to their 

     two prioritized Trusted Emergency Contacts immediately.  

c.  Location. With both CIWM and Safety Alert personal safety features, SecurUs will provide any  

     notified Trusted Emergency Contacts who is a Member or Neighbour with your last known location. 

     A Trusted Emergency Contact may at their own discretion contact law enforcement.  

d. Requirements. The features will not work where the user has not established connectivity or there is 

     no connectivity or any sort of disruption to WI-FI, cellular or satellite. The features may be 

     unavailable for any number of reasons, including:

          i. Congestion, disruption, outage, busy cells or other system, computer, telecommunications, or 

              network failures (WI-FI, cellular or satellite) between your mobile device and our facilities; 

         ii. Capacity limitations, equipment problems or maintenance, public utility failure; 

        iii. Faults in or incorrect settings on your mobile device;  

        iv. Problems with connectivity or operation, including issues with clarity, audio recognition, 

             or geolocation; 

         v. Atmospheric or topographical conditions;  

        vi. Unavailability of the Services; 

       vii. Unavailability of any Trusted Emergency Contact, their failure to respond or to respond in a 

               timely manner;  

      viii. Your line is disabled, interrupted, or delayed;  

         ix. Acts of war, terrorism, civil disturbances, government actions, cyber attacks, or  

           x. For any other reason, whether within or beyond our control.  

a. Your Account. SecurUs offers access to third party merchants of safety and security products and  

     services. You will need to be a Member or Neighbour to access the SecurUs Safety Marketplace.  

b. SecurUs Safety Marketplace Transactions. SecurUs is not the seller of the products and services in 

      the SecurUs Safety Marketplace. It provides a platform through which users can connect and  

      transact directly with third party merchants. SECURUS MAKES NO WARRANTY THAT ANY PRODUCT 

      OR SERVICE PROVIDED BY THIRD PARTIES WILL MEET YOUR REQUIREMENTS, ARE OF A CERTAIN 

      QUALITY, ARE MERCHANTABLE, SUITABLE, FIT FOR PURPOSE OR EFFECTIVE, OR WILL BE AVAILABLE 

      ON AN UNINTERRUPTED, SECURE, OR ERROR-FREE BASIS.  

c. Issues. All purchases, concerns, complaints, inquiries, returns, refunds and claims are between the 

    user and the third party merchant and subject to the merchant’s terms and conditions. 

d. Descriptions. SecurUs does not warrant that product or service descriptions, or other content of the 

     SecurUs Safety Marketplace is accurate, complete, reliable, current, or error-free. 

 a. Calculation. Each Neighbourhood generates revenue through SecurUs Premium subscriptions, 

      Remote Neighbourhood subscriptions and purchases of products or services through the SecurUs 

      Safety Marketplace (the “Funds”). SecurUs tracks this revenue (net of any returns, refunds, 

      cancellations, or other adjustments) and each neighbourhood will be eligible to receive 2% of the 

      gross revenue into its neighbourhood incentive account annually on January 31st. The adjusted 

      funds will be calculated as of December 31st of each calendar year (fund calculation date) and be 

      available for use beginning on January 31st of the following year (funds availability date). 

b. Use of the Funds. The Funds are intended to support neighbourhood engagement and safety 

     activities, which can include: 

         i. Hosting block parties or neighbourhood events such as town halls, lectures, or seminars; 

         ii.Contributing to local charities; and 

        iii. Purchasing products and services from the SecurUs Safety Marketplace for the benefit of the 

              entire neighbourhood. 

The Funds may NOT be used for: 

          i. Contributions of a political, religious, or ethnic nature; or 

         ii. Activities or purchases that benefit a limited number of Neighbours. 

c. Determining Fund Use. Your NSA will determine, acting in good faith, the use of the Funds with the      

    demonstrated support of at least 25% of Neighbours. 

d. Mandatory Post-Use Reporting. The NSA must provide SecurUs with proof of use of funds within 30 

     days by submitting to support@mySecurUs.ca their invoices, event flyers and photos of events 

     held.      SecurUs may share event details to promote best practices. Failure to provide supporting 

     documents within the time frame may result in the removal of the NSA from the Services. 

e. Expiration of Funds. Funds will be released to SecurUs to support general operations, promotions, 

     and enhancements under the following circumstances: 

          i. Funds are not used within 23 months of the funds availability date; or 

         ii. The Neighbourhood no longer has any Members or Neighbours, an NSA, or otherwise no longer 

              exists, including termination based on a violation of the Terms. 

a. SecurUs Paid Plans. As part of our ongoing mission to deliver value and relevant safety and 

     community engagement solutions, SecurUs provides incremental benefits through our two paid 

     SecurUs plans (the “Paid Plans”): (i) SecurUs Premium which provides ongoing and promotional 

     exclusive offers, free benefits, and unlimited use of CIWM and Safety Alert personal safety features, 

     and (ii) Remote Neighbourhood Access. NSAs are entitled to a complimentary new Securus 

     Premium Plan while in role (note existing paid plans cannot be converted mid-subscription). 

b. Automatic Renewal. The Paid Plans subscription fee will be charged annually in advance on your 

     subscription anniversary date. After your initial subscription period, and again after any subsequent 

     subscription period, your subscription will automatically renew on the first day after the end of the 

     subscription period and continue for 365 days, at SecurUs’ then-current Paid Plan subscription fee. 

     You agree that your account will renew automatically unless you cancel your subscription at least 

     24  hours before the end of the subscription period. If you cancel your subscription, you 

    may continue to access and use SecurUs Premium or Remote Neighbourhood until the end of your 

    then-current subscription period. You can cancel your subscription in the App at any time; however, 

    you will not be eligible for any refund of any portion of the subscription fee.  

c. Payment. No contract will exist between you and Securus for a Paid Plan until we confirm your 

     order. By subscribing to a Paid Plan, you authorize us and our payment processor to charge 

     your payment provider for the initial and all subsequent subscriptions. Upon renewal,  if SecurUs or 

     its payment processor does not receive payment from your payment provider, (i) you agree to pay 

     all amounts due on your account for the full subscription period upon demand; and/or (ii) you 

     agree that SecurUs may suspend your subscription and continue to attempt to charge your 

     payment provider until payment is received. 

d. Payment Method. You must provide or have provided SecurUs or its payment processor a valid 

     credit card as a condition to receiving a Paid Plan. Your payment provider agreement governs your 

     use of the designated credit card, and you must refer to that agreement for your rights and 

     liabilities with respect to your use of your card. You agree that SecurUs or its payment processor is 

     authorized to immediately invoice your account for all fees and charges due and payable to 

     SecurUs and that no additional notice or consent is required. SecurUs reserves the right at any 

     time to change its prices and billing methods, either immediately upon posting on the Website or 

     the App, as communicated  via the Services, or by emailing you. 

a. User Indemnifies SecurUs. In addition to the disclaimers of and limitations on liability, and the 

     indemnities set out elsewhere in this Agreement, and without detracting from any of them, you 

     agree to defend, indemnify, and hold SecurUs and our officers, directors, employees, agents, 

     representatives, partners, and licensors harmless from any claims, liabilities, damages, losses, and 

     expenses, including and without limitation reasonable attorney’s fees and costs, made by any third 

     party due to or arising out of any and all of: (i) your use of the Services; (ii) your violation of the 

     Terms; (iii) your violation of applicable laws or regulations; (iv) your violation of any rights of 

     another party, including any users; (v) your interactions and transactions with other users or (vi) 

     your Content.  We reserve the right, at your expense, to assume the exclusive defense and control of 

     any matter for which you are required to indemnify us, and you agree to cooperate with our defense 

     of these claims, and to not settle any claim without our prior written consent. You agree that the 

     provisions of this section will survive any termination of your account(s), the Terms, and/or your 

     access to the Services. 

You understand and agree that to the maximum extent permitted by applicable law, your access to and use of the Services are at your own risk.  

b. Disclaimer. Our Services are provided on an “AS IS” and “AS AVAILABLE” basis, with all faults. 

     WITHOUT LIMITING THE FOREGOING AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, SECURUS 

     EXPRESSLY DISCLAIMS ALL WARRANTIES, REPRESENTATIONS, AND CONDITIONS OF ANY KIND, 

     EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, 

     FITNESS FOR A PARTICULAR PURPOSE, SUITABILITY AND NON-INFRINGEMENT.  SECURUS DOES 

     NOT MAKE ANY WARRANTY THAT THE SERVICES WILL BE ERROR-FREE OR THAT ACCESS 

     THERETO WILL BE CONTINUOUS OR UNINTERRUPTED. SecurUs makes no warranty or 

     representation and disclaims all responsibility and liability for (i) the completeness, accuracy, 

     availability, timeliness, security or reliability of the Services; (ii) any harm to computer systems, loss 

     of data, or other harm that results from access to or use of the Services; (iii) the deletion of, or the 

     failure to store or to transmit, any Content and other communications maintained by the Services;    

     (iv) viruses or other harmful components distributed by the Services; (v) whether the Services will 

     meet requirements.  We do not guarantee continuous or secure access to the Services, and the 

     operation of the Services may be disrupted by numerous factors beyond our control.  

c. Safety Content. SecurUs and its affiliates may provide safety tips, safety solution  recommendations 

     and other content to educate our Members and Neighbours on ways to protect themselves from 

     risk.  Any such content provided by SecurUs is general advice and not specific to you or your 

     property.  We do not guarantee the applicability or effectiveness of any safety tip or 

     recommendation, and no advice or information, whether oral or written, obtained from SecurUs 

     through the Services will create any warranty.  

d. Liability Limits. THIS SECTION SIGNIFICANTLY LIMITS OUR LIABILITY TO YOU AND TO THIRD 

      PARTIES.  YOU UNDERSTAND AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY (AND 

      WHERE NOT PROHIBITED BY) LAW, SECURUS SHALL NOT BE LIABLE FOR ANY INDIRECT, 

      INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, 

     REVENUES, OR PROPERTY,  WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OR 

     CORRUPTION OF DATA, USE,  GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (I) 

     YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICES; (II) YOUR CONDUCT 

     OR CONTENT, OR THAT OF ANY THIRD PARTY ON THE SERVICES; (III) ANY CONTENT OBTAINED FROM 

     THE SERVICES; OR (IV) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR ACCOUNT, 

     TRANSMISSIONS OR CONTENT.  IN NO EVENT SHALL THE AGGREGATE LIABILITY OF SECURUS 

     EXCEED YOUR ANNUAL SECURUS PREMIUM SUBSCRIPTION FEE. THE LIMITATIONS OF THIS 

     SUBSECTION SHALL APPLY TO ANY BASIS  OF LIABILITY, INCLUDING WARRANTY, CONTRACT, 

     STATUTE, STRICT LIABILITY OR TORT OR OTHER  LEGAL OR EQUITABLE BASIS, AND WHETHER OR 

     NOT THE PARTIES HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE. 

a. Notifications. You will receive notifications from SecurUs about relevant news and incidents within 

     the Services, or to the email address or mobile phone number linked to your account. Your carrier 

     may charge you for such messages. By giving SecurUs your phone number, you are consenting to 

     receiving such text notifications, even if your mobile phone number is registered on Canada’s Do 

     Not Call list. If you no longer wish to receive SecurUs text notifications, you may reply with STOP to 

     any text message. Text notifications may not be delivered for any of the reasons listed in Section 

     2(d). You acknowledge that notifications may not be timely received, and that SecurUs does not 

     guarantee that notifications will be delivered.  

b. Term and Termination. The Terms commence when you download or install the App and will 

     continue until terminated by you or us. You may terminate the Terms any time by deactivating your 

     account(s) and discontinuing use of the Services.  In addition to the specific bases set out herein 

     upon which we may suspend your account(s) at any time, and without detracting from them, we 

     may take these measures for any or no reason, with or without notice, without liability to you. 

     Termination by us will not limit any of our legal or equitable rights or remedies. Please note that 

     upon termination by you or us for any reason, refunds are not available for SecurUs Premium 

     subscription fees that have been paid in advance for the current year. 

c. Assignment. We may assign all or any portion of the Terms. 

d. Force Majeure. Our obligations under the Terms are waived automatically and without notice, and 

     you release us from all claims upon and during the occurrence of equipment failure, riots, strikes, 

     lockouts, terrorism, war (declared or undeclared), weather, natural phenomenon, acts of God, 

     governmental orders, rules or regulations, transportation, environmental conditions or any other 

     reason beyond our control that impacts the delivery of the Services. 

e. Survival. In the event of termination, whether by you or by us, Sections 1, 3, 4, 5, 8 and 9 of the 

     Terms shall survive, as well as any other provisions that by their nature should survive. 

f. Support. We care about your concerns, issues, thoughts, feedback, and suggestions,. Please visit 

     https://mySecurus.ca/ to find answers to common questions or email us at support@mySecurUs.ca.  

g. Infringement. If you believe Content on the Services infringes your copyright or trademark, you can 

     contact us at support@mySecurUs.ca. 

h. Entire Agreement. The Terms constitute the entire agreement between you and us with respect to 

     the Services and supersede any other agreements or understandings (oral or written). 

i. Updates. From time to time, we may amend the Terms. We will notify you of any material changes as 

    legally required. They will be effective upon posting notice of such changes on the Website and/or 

    within the App. If you do not agree to the changes, you should stop using the Services. Otherwise, 

    your continued use of the Services constitutes your acceptance and acknowledgement of 

    such changes. 

j. Severability. If any provision of the Terms is found to be unenforceable, then that provision 

    will be severed as minimally as possible and not affect the validity and enforceability of any 

    remaining provisions.  

k. No Third Party Beneficiaries. This Agreement is intended solely for the benefit of you and SecurUs, 

    and is not intended to confer any benefits upon, or create any rights in favour of, any other person. 

l. No Waiver. Our failure to act in a particular circumstance does not waive our right to act with respect 

    to that or other circumstances. 

m. Dispute Resolution. If a dispute arises between you and SecurUs, our goal is to provide you with a 

     fair and cost-effective way to resolve the dispute quickly.  Accordingly, you agree to contact us, on 

     an individual basis, at support@mySecurUs.ca, by sending a notice (“Dispute Notice”) containing (i) 

    your name, phone number, and mailing address, (ii) account username, if any, as well as the 

    associated email address, (iii) a statement of any legal claims you are asserting and the factual basis 

    of those claims, and (iv) a description of any remedy sought, in order to try to resolve the dispute 

    informally before pursuing other avenues, including arbitration.  Likewise, if SecurUs has a dispute 

    with you, SecurUs will send a Dispute Notice to the email address associated with your SecurUs 

    account, if any, or, to any other contact information we have for you. If we cannot resolve the 

    dispute informally within 45 days of the Dispute Notice, we will settle it by binding 

    arbitration administered by the Canadian Arbitration Association except that we retain the right to 

    seek injunctive or other equitable relief to prevent or stop the actual or threatened infringement, 

    misappropriation, or violation of our intellectual property rights. The number of arbitrators shall be 

    one, and they may not consolidate more than one person’s claims, unless we otherwise agree in 

    writing. The place of arbitration shall be Toronto, Ontario. Judgment on the award rendered by the 

    arbitrator may be entered in any court having jurisdiction thereof. 

n. Governing Law. This Agreement and the Terms are governed by the provincial laws of Ontario and 

     the federal laws of Canada applicable therein. 

To form a Neighbourhood, one resident will be the  Neighbourhood  Ambassador (NSA). Your NSA will set the tone for Neighbourhood engagement and have access to additional moderation tools to help foster positive and supportive communications within your Neighborhood.    

Respect for Each Other 

SecurUs urges communities to connect, support each other and be more engaged.  For this to happen, we need to foster civil discourse within and across our communities.  Our aim is to foster positive, engaging and supportive discussions; an environment where neighbours look out for and support each other.  

Focus on Solutions 

While it is easy to state strong opinions, we urge our members to be constructive by focusing on solutions to issues or concerns. Remember, your neighbours may not share your opinions but they likely share your values – be civil and respectful as we are all in this together! 

Discuss important topics in the right place and in a way that is civil, constructive and builds strong neighbourhoods 

Not everything is appropriate to share with your entire Neighbourhood. An important element of SecurUs is that you can chat directly with a neighbour or set up dedicated group chats with like-minded neighbours.   

If you see something ... say something 

If you see any suspicious activity, criminal behaviour or safety risk – please report it to your local authorities before sharing with your Neighbourhood  or the Neighbourhood where the issue occurred.   

To make sure local authorities know what is happening in our communities,  we will remind you to report an incident every time you post one. Not sure who to call? See our Safety Resources  section> contacts. 

1. Harmful activity 

We do not tolerate behaviours and communications that intentionally cause offense or harm to ANYONE.  The following types of behaviours have no place in the SecurUs Community and we reserve the right to suspend or remove your account privileges with no notice or explanation if any of the following occur: 

• Harassment, discrimination, or hate speech targeting a specific individual or group 
• Sharing specific personal information that could identify parties involved in an incident 
• Sharing content that incites/facilitates/calls for harm or promotes/publicizes illegal activity or scams 
• Sharing obscene, graphic, or overtly sexual content 
• Sharing details that jeopardize the safety of first responders 
• Spam, advertising of commercial goods or social media handles 
• Sharing images or video that includes minors, 
• Sharing personal or private information of any other user within the SecurUs community at any time, without explicit consent 
• Public shaming has no place on SecurUs. Whether it's directly or indirectly targeting a neighbour, a public figure, or the victim of a crime, shaming others is harmful and uncivil, and destroys communities.
   

When in doubt, take a minute before sending a message or post.  If it is not constructive or helpful, don’t share it!  

Remember, all of us who make up SecurUs play a key role in neighbourhood  moderation by reporting content or neighbours who violate these Guidelines.  

Any content or Users may be reported to your Neighbourhood Ambassador or the SecurUs team for moderation and/or action at support@mysecurus.ca. 

Please refer to your User Agreement for more details 

ADDITIONAL POLICY RESOURCES  

• User Agreement 
• Privacy Policy 

The Neighbourhood Ambassador is a crucial role in ensuring your Neighbourhood is safer, more connected and actively focused on creating a positive and supportive environment. 

As an NSA, you will: 

• If setting up your Neighbourhood as a Founder, name your Neighbourhood and establish its boundaries (we recommend a minimum of 50 residences per Neighbourhood) 
• Set the tone for your Neighbourhood: Be the moderator to ensure engagement is civil, helpful, respectful and follows Our Community Guidelines. You will have access to moderation tools to help resolve Neighbour reported posts or comments, and you can connect with SecurUs for additional support at help@mysecurus.ca. 
• Serve as the Neighbourhood contact for local authorities, connect with our network of NAs, and help solve problems before they become crises. 
• Advocate for the Safe Communities we all deserve! 
• Help resolve issues, or look out for at risk Neighbours , Remote Neighbours when needed 
• Be responsible for growing and using your Neighbourhood Incentive Funds to build a stronger sense of Community (as outlined in your SecurUs User agreement) 
• Easily invite your residents to join the Neighbourhood.  
• Receive a complimentary Premium Benefits Plan